About KUWAIT AIRWAYS
Kuwait Airways aims at setting the standard for customer
orientation and become an admired airline to fly, to invest in, and to work
for. To provide customer-oriented services that meet the individual needs and
preferences of our clients. For clients who look for best-in-class services, we
provide for them a premium product. For clients seeking value for money, we
provide a reliable economy product. Our philosophy is to be an airline with a
global reach and a local touch. Our clients will appreciate our services that
enhance both novelty and tradition.
Our Goals
To provide customer-oriented services that meet the
individual needs and preferences of our clients.
For clients who look for best-in-class services, we provide
for them a premium product.
For clients seeking value for money, we provide a reliable
economy product.
Our philosophy is to be an airline with a global reach and a
local touch. Our clients will appreciate our services that enhance both novelty
and tradition.
Customer
To serve the entire community of Kuwait
To become the preferred carrier for inbound business travel.
To become a link for Business and Leisure travel between
Eastern and Western regions.
Market
We are an international airline. We connect the Kuwaiti
economy and society with the world whenever it is economically feasible.
We are an important link. The geographic location of Kuwait
allows us to link with the GCC countries, the Indian sub-continent and Asia
with Europe, and the USA and vice versa.
Financial Viability
To grow in line with the market demand in Kuwait and capture
further growth opportunities in the Middle East.
To provide a viable investment opportunity to the private
sector.
For us, financial viability is the key to become a trusted
and respected enterprise to our investors, customers and employees.
After the Liberation of Kuwait in 1991, we proudly rebuilt
Kuwait Airways. With the same spirit we look at the future and take the
challenge of transforming Kuwait Airways into a profitable enterprise.
Employees
We believe that highly-motivated and well-trained employees
can show distinguished performance. Therefore we empower our employees by
providing rewarding career opportunities and excellent training.
Technology
To use technology to improve our product reliability, safety
and on-time performance.
To use integrated Management Information Systems to support
the management decision-making by providing accurate and actual information on
market and own performance.
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